Policy & Warranty

Returns & Exchanges

Ready-made pieces can be returned or exchanged within 14 days from the date of receipt, provided they are in their original condition, unworn, and in the original packaging.
Custom orders (individual designs) are non-refundable and non-exchangeable.
All return shipping costs are the responsibility of the customer.

Payment for ready-made pieces must be made in full prior to shipping.
For custom orders, a deposit is required, with the final payment due upon completion (approximately 4–8 weeks).
Ownership of the piece transfers to the customer only after full payment is received.

All pieces come with a 12-month warranty from the date of receipt.
The warranty covers stone loss or breakage due to manufacturing defects.
The warranty does not cover damage caused by impacts, snags, exposure to chemicals, or improper care.
For warranty repairs, shipping costs are the responsibility of the customer. If the warranty claim is confirmed, shipping costs may be reimbursed.

Payment Methods

Refunds for returned ready-made pieces will be issued to the same payment method used for the original purchase, within 7–14 business days after the item has been received and inspected
Please note that shipping fees and payment processing commissions are non-refundable.
These are transaction fees charged by the payment provider and are not retained by Kristina K Jewelry.
To initiate a return, please contact us at kristinakjewelry@gmail.com before sending your item back.
You will receive full return instructions and confirmation of eligibility.

Credit / Debit Cards
PAYPAL